To learn more about how to

design
your customers’
delight

and drive quantified outcomes through right customer experience transformation: 18-26% increase in customer acquisitions, 12-16% increase in retentions, 20-26% increase in up/ cross sells, 8-10% increase in referrals, and much more.. 

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KRETRU
 [Customer] TOSH [Delight] – underpins the outcome that we passionately pursue. We strongly believe that how you make your customers feel, defines whether they will ever interact with you again. In today’s global market of unlimited choices, multiple customer journey touch points and channels, Customer Experience (CX) is that critical differentiator which brands can no more ignore.


– ASHUTOSH KARANDIKAR
(Founder & Principal Consultant)

About our Founder & Principal Consultant

Ashutosh Karandikar is a seasoned Customer Experience Transformations Leader and a Certified Customer Experience Consultant (CCXP) with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy. He is a passionate advocate of “Emotion” centric and “Techno-Creative Solutioning” approach to digital experience transformation.

His unique 360-degree experience spanning Sales/ Marketing/ Customer Success Leadership, Brand Management, Product Management, Business Process Optimization & Digital Transformation Consulting, helps him create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfilment functions.

Unique 360 degree experience covering sales leadership, corporate strategy, marketing leadership, customer success leadership, digital transformation consulting, customer experience consulting

Key CX Outcomes

Digital Customer Experience drives tangible and quantified outcomes; all it takes is a well thought out & aligned Strategy, and a well defined, structured & ROI Centric approach of execution  

12-16%

Increase in Customer Retention

18-26%

Increase in Customer Acquisition

20-26%

Increase in Customer
Up/Cross Sells

Our Services

Our unique “Skin in the game” approach to customer experience transformation is based on our proprietary frameworks and methodology whereby we only get paid when we deliver tangible growth outcomes for your business

CX Strategy

Align customer experience strategy with your corporate, sales, marketing & customer service strategy to maximize your customers’ delight and thereby your growth outcomes

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CX Design

Add “Voice of Customer” based creative & digital interventions across your customers’ journey to achieve “Brand Promise – Customer Expectations” fit and thereby ensure better conversions

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CX Execution

Achieve Cross-Functional CX Goal alignment & ownership and propel it further through Employee Experience Transformation

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CX Training

Build a team of CX Advocates & Evangelists within your organization to help continually improve & continually transform your customers’ experience 

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