KRETRU [Customer] TOSH [Delight] – underpins the outcome that we passionately pursue. We strongly believe that how you make your customers feel, defines whether they will ever interact with you again. In today’s global market of unlimited choices, multiple customer journey touch points and channels, Customer Experience (CX) is that critical differentiator which brands can no more ignore.
– ASHUTOSH KARANDIKAR
(Founder & Principal Consultant)
About our Founder & Principal Consultant
Ashutosh Karandikar is a seasoned Customer Experience Transformations Leader and a Certified Customer Experience Consultant (CCXP) with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy. He is a passionate advocate of “Emotion” centric and “Techno-Creative Solutioning” approach to digital experience transformation.
His unique 360-degree experience spanning Sales/ Marketing/ Customer Success Leadership, Brand Management, Product Management, Business Process Optimization & Digital Transformation Consulting, helps him create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfilment functions.
Key CX Outcomes
Digital Customer Experience drives tangible and quantified outcomes; all it takes is a well thought out & aligned Strategy, and a well defined, structured & ROI Centric approach of execution
12-16%
Increase in Customer Retention
18-26%
Increase in Customer Acquisition
20-26%
Increase in Customer
Up/Cross Sells
Our Services
Our unique “Skin in the game” approach to customer experience transformation is based on our proprietary frameworks and methodology whereby we only get paid when we deliver tangible growth outcomes for your business
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