Customer Experience Strategy

CX Maturity Assessment

Start your CX Transformation journey with a quick check on your “AS IS” readiness across Strategy, VOC, Process & Digital Maturity, Metrics & Culture 

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Customer Promise Alignment

Through this workshop we help you craft a customer promise statement that captures the essence of your brand, your competitive strategy and customers’ expectations

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CX Strategy Alignment

Leverage our proprietary framework to align your corporate strategy, sales & marketing strategy, and customer service strategy to your customer experience strategy

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Digital Strategy Workshop

Leverage  digital platforms (CRM, CMS, Ecommerce, Marketing Automation) and technologies (AI/ ML/ Analytics, BI, AR/ VR) to drive customer360 led growth outcomes

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Employee Experience Strategy

Build a cultural code of conduct and Employee Experience Program that helps you hire, train, incentivise & empower your employees for best CX outcomes

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Voice of Customer Strategy

Leverage latest MarTech innovations to gain granular (aided & un-aided) customer feedback around all customer journey touchpoints from across multiple channels

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