Customer Experience Design
ROI Modelling
Basis the insights from CX Audit, Digital Maturity Audit, VOC Audit and Customer Promise alignment workshop, we create TOP 3 ROI Usecase priorities for CX Transformation. Each ROI Usecase would have a mapped potential business outcome rightly quantified & articulated. This will help Sales, Marketing, Customer Service & CX Leaders to sell the CX Program/ Initiative internally to the CEO/ CFO/ Business Leader and get the necessary investments/ budgets approved
Customer Journey Mapping
Through the AS-IS CJM, We help you map the concerned subset of the customer journey across the key touchpoints and explore gaps in the “Customer Expectations” and the brand commitment/ promise, as communicated via Mar-Comm, Sales-Comm, and/or Services-Comm. We can also help design a better customer journey through an aided & structured “Future State” CJM Workshop.