Customer Experience Training Workshops

We strongly believe that CX Transformation cannot be a one time intervention or exercise. It needs to be a continued process of VOC analytics, CX Design & CX Execution. Through our structured training workshops (Online & Class Room) delivered in a “Train the Trainer” model, we help your functional leaders be the CX Advocates & Evangelists within your organization, who can continually improve & continually transform your customers’ experience.

Level1: Fundamentals of CX

Through this 5 day training, we will help your leaders understand the fundamentals of CX pivoted around 6 key pillars: CX Strategy, Voice of Customer, CX Design, CX Adoption & Execution, CX Metrics & Analytics, Employee Experience.

This is majorly for the sales, marketing, customer service, HR & IT Leaders who want to own and/or support and/or initiate CX Transformation within their organization

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Level2: CX Analytics & Metrics

Through this 5 day training, we will help your leaders define right metrics to track progress and effectiveness of CX Programs, and further leverage the digital platforms & technologies to build VOC feedback & insights for prompt & right actions.

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Level3: ROI from CX

Post this 3 day training, your leaders would be able to prioritize ROI backed usecases and build a strong case for CX Investments with corresponding quantified outcomes mapped for each initiative/ program

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